Do you have a question about your order, our collection, or anything else?
Our customer service team is here to help and will be happy to assist you.
Write to us at:
📧 support@velanimuse.com
Opening hours:
Monday to Friday | 9 AM – 8 PM
Weekends | 10 AM – 4 PM
We aim to respond to all enquiries within 24 to 48 hours.
Whether you have a question, need some advice, or simply have a suggestion, we’re always happy to hear from you.
Here, we don’t just create clothing. We create confidence, comfort, style, and personality.
Each piece is designed to help you feel good in your own skin, beyond the way others see you. We carefully select our fabrics, create timeless silhouettes, and pay attention to every detail that makes a difference.
We offer you a simple, secure, and thoughtfully designed shopping experience, created with you in mind. Because you deserve to feel seen and represented, every day.
We offer free shipping throughout the United States.
Orders are typically processed within 1–3 business days and delivered within 5–15 business days after shipment.
Once your order has been shipped, you can track your package at any time using the tracking link or through our dedicated tracking page.
Once your order has been shipped, you’ll receive an email with your tracking number.
Simply enter your tracking number on our tracking page to check your delivery status in real time, quickly and easily.
At Velani Muse, we want you to be completely satisfied with your purchase.
You have 30 days from the date you receive your order to request a return.
Want to return an item? It’s easy: simply contact our customer service team. Our team is available 24/7 by email and will be happy to assist you every step of the way.
Please make sure that the item has not been worn or washed and is returned in its original packaging.
We accept the most secure and widely used payment methods in the United States, including major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay.
We want to give you complete flexibility and maximum convenience when making your purchase.
We place a strong emphasis on sustainable business practices and work exclusively with partners who meet strict quality and production standards.
In addition, every order is carefully prepared and shipped with the utmost care.
In this case, please send us a confirmation stating that you have not received your package.
We will also contact the carrier to check whether they have a delivery photo or any other proof of delivery.
We will do everything we can to resolve the situation quickly and fairly.